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I was playing catalyst arena. Lost connection and reconnected. That happened last night, about 14 hours ago. Until now when I try to resume I get the following error. I have closed application, restarted phone, logged out and back in. Nothing works! Can't resume arena! All other arenas work fine! I really need these catalysts kabam!!

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  • I'm sorry you experienced this, would you please fill out the template below to make sure we have all the information needed to investigate.

    Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

    Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

    Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.

    Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

    Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

    Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

    Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

    Active Boosts: Are you using any boosts when you experience this issue?

    Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.
  • ZatrikistisZatrikistis Member Posts: 4
    Device and Version: Redmi note 8 pro

    Device Operating System: Android 10 QP1A.190711.020

    Mobile Carrier: Wind

    Cellular or WiFi: both

    Game Version Installed:version 30.0.0 . last updated 13/01/2021

    Game Mode: Arena

    Champions Affected: Spiderman, doctor doom , guillotine 2099. all 3, 3 star awakened. rand 4, level 40.

    Active Boosts: I guess i had the 1.5x 3 star boost. canr recall.

    Description of the Issue: Nothing much here... choosed the team at catalyst arena. clicked continue and disconnected for some reason. When i recconected and tried to start the game i got that message. That happened last night. I guess about 16 hours from now. Restarted the game. Restarted phone. Logged out and back in. Still the same. Kept doing till now and still the same issue. Since other arenas work fine I guess it will get fixed when the arena is finished . Still i really wanted these catalysts.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey @Zatrikistis, if your Champions are still locked, please reach out to our Support Team so they can manually release them for you. You can contact our Support Team by clicking here: http://mcoc.kabamsupport.com/.
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