**KNOWN ISSUE WITH SIDE QUEST KEYS**
We are aware of an issue impacting some Summoners, resulting in the loss of their stash of SQ entry keys.
The team will be redistributing lost keys.
Timeline is uncertain.
(Slightly) More information here.

I redeemed my points for a Mangog starter bundle and never received it

CatmanndoCatmanndo Posts: 704 ★★★
I have the confirmation email and pics of everything and support is telling me they can’t validate it.
What do I do? I showed them the confirmation email and a screen shot of the post redemption window.
Thanks

Comments

  • CrcrcrcCrcrcrc Posts: 7,885 ★★★★★
    Yeah, same. Idk what happened
  • CatmanndoCatmanndo Posts: 704 ★★★
    Anyone contact support on this with success?
  • GroundedWisdomGroundedWisdom Posts: 36,072 ★★★★★
    If this is in relation to Marvel Insider, they're the ones that handle their own promotions. You will have to contact them.
  • TheHoodedDormammuTheHoodedDormammu Posts: 1,448 ★★★
    same here
  • Wu_Bangerz23Wu_Bangerz23 Posts: 768 ★★★
    Same....I had to email them....screenshot my summoner name etc. They sent it to me two days ago after all [email protected] I believe is the email
  • Wu_Bangerz23Wu_Bangerz23 Posts: 768 ★★★
    Catmanndo said:

    Anyone contact support on this with success?

    Marvel insider support, yes
  • ccrider474ccrider474 Posts: 627 ★★★

    Same....I had to email them....screenshot my summoner name etc. They sent it to me two days ago after all [email protected] I believe is the email

    Thanks for this. I didn't get mine either. Just emailed them now.
  • JadenBlueJadenBlue Posts: 14
    Thanks for the email address
    I never received it as well.
    Now that I check. It sure if I got the asgardian bundle either
  • CatmanndoCatmanndo Posts: 704 ★★★
    I got a message they’re looking into it, so if you’re missing this bundle, it’s worth hitting them up and getting on the list
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