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catalyst disappearance

hello I have a problem since kabam wanted to remove 1200 chips of basic 5 star catalyst from me I have one less basic 5 star catalyst I sent a lot of tickets but he does not want to remedy the problem .
I specify that I had the shards on my account I do not see why he removed a whole catalyst from me and he does not want to give it to me
I specify that I had the shards on my account I do not see why he removed a whole catalyst from me and he does not want to give it to me
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