Game crashing during war

Trakaz

Game randomly crashes during AW cause lost of 50% health without going into fight.

Kabam Valkyrie

Hi there!

Thank you for reporting this bug! To help track down the cause of the issue, would you mind filling out this information?

Please include as much information from this template as possible with your report.

Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.

Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

Active Boosts: Are you using any boosts when you experience this issue?

Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.

Screenshot or Video: If you are able to capture a screenshot or video that helps visually demonstrate the issue you are experiencing, please include it along with your report. More information on how to take a screenshot can be found here.

Trakaz

Ipad air 4 256GB model
Ipad OS14.5
Game version v31.0.1
Game Mode: Allinace War
About to enter the fight and the game crashed loosing 50% of my health. Had to renter fight with lose health

Stellar

Happened to me too on my second account !

I use an iPhone 8 on iOS latest version
Game version V31.0.1
Game Mode : Alliance war
Champion used : Red Magneto 5R5 lvl 65 against a Guillotine 2099
Just click on the fight button and the game crashed, leaving my champion half life and giving a kill to the other alliance.

This kind of behavior happen regularly on this device and on my main device (iPhone 12 same iOS and game version) when i click the fight button whether i am on Alliance Quest, arenas or event quest.

By the way, what i noticed i that when the game crash the device is quite hot and as been used for several hours.
I had another problem when i click on the help button in arenas, the game simply freeze ! only way i found to play again, is to reload the game.

Unknown

This content has been removed.

Username8923

Asking for info is their way of avoiding a response. There are hundreds of complaints, they know the info already

18sae56

They know this issue, this issue has been ongoing for many months. They just keep asking for more info yet they have literally hundreds of posts with all types of devices all of the same crashing, same lag, same dropped inputs. Yet no fix or compensation for the extra resources you have to use.

Pancake_Face

Kabam Valkyrie said:

Hi there!

Thank you for reporting this bug! To help track down the cause of the issue, would you mind filling out this information?

Please include as much information from this template as possible with your report.

Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.

Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

Active Boosts: Are you using any boosts when you experience this issue?

Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.

Screenshot or Video: If you are able to capture a screenshot or video that helps visually demonstrate the issue you are experiencing, please include it along with your report. More information on how to take a screenshot can be found here.

u always ask for the device yet that has noting to do with it. Everyone is experiencing this so it is clearly on your side

Ericosmos

Just now I had on my Galaxy Tab S2 also a total failure at the start of battle in the current AK.
Doom against CGR. Doom fully healed, boosted and then started the fight.
The fight has simply not loaded - not even after 10 minutes!
Game restarted. Doom lost 50% life, gave away a kill for nothing.

Fear_of_Clowns2099

So annoying. They even addressed the crashing bug, and yet they keep asking for the same information.

Username8923

Kabam being Kabam. Think they care about the customers? Think again.