The game team has resolved this issue. Keys will be distributed via in-game messages and the quest timer will be extended.
More information and timeline here.
*This includes currently unclaimable keys as well*
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.

Suggestion you will not like

Ok Kabam, this is getting ridiculous anymore. We are at months and even over a year or more with issues of YOUR app crashing on us on a constant basis. It needs to be fixed, because when we go into an aq fight and the app crashes, we get punished for YOUR mistake. I have a suggestion that you will definitely not like and I also know why you will not like it. But, here it is.

You need to make every fight able to be redone if the game shuts down on us.

I know that this opens up people to exploiting this and closing their game if they are losing. However, maybe the possibility of the exploit may light the proper fire for your I.T. Department to find the cause and fix it.

Just a question, but, how can you call this game fair and balanced when the players are getting the raw end of the deal with an issue that YOU have created?

Thank you for your time.
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