Kabam support team

Aceymcoc

Does anyone know how long it takes kabam support team to sort out your ticket, I got the same copy and paste email 8 times then they put my ticket through to a senior tos member then I waited a day resent the same ticket they put it through again, then got a email two days ago saying that they realise it’s a duplicate ticket and how there dealing with my ticket but I’ve been waiting for 5 days now

Aceymcoc

Also dunno if it’s just me being impatient or not but it’s a serious issue

Jaded

I get same day responses. So 24-48hrs

Aceymcoc

Jaded said:

I get same day responses. So 24-48hrs

I’ve received the email to say they received my ticket and they said there putting it through to a senior member of tos staff and they will get back to me as soon as possible, but I’m getting impatient and I just really want a answer, it still decide whether I keep playing this game or not

ItsDamien

Aceymcoc said:

Jaded said:

I get same day responses. So 24-48hrs

I’ve received the email to say they received my ticket and they said there putting it through to a senior member of tos staff and they will get back to me as soon as possible, but I’m getting impatient and I just really want a answer, it still decide whether I keep playing this game or not

I think they'll take their sweet time replying to someone who was being racist on global and got a permanent ban. Pretty open and closed case for them.

Aceymcoc

ItsDamien said:

Aceymcoc said:

Jaded said:

I get same day responses. So 24-48hrs

I’ve received the email to say they received my ticket and they said there putting it through to a senior member of tos staff and they will get back to me as soon as possible, but I’m getting impatient and I just really want a answer, it still decide whether I keep playing this game or not

I think they'll take their sweet time replying to someone who was being racist on global and got a permanent ban. Pretty open and closed case for them.

You see the issue is you don’t know what happened and you won’t accept the answer of I was trying to fight for what was right

ItsDamien

Aceymcoc said:

ItsDamien said:

Aceymcoc said:

Jaded said:

I get same day responses. So 24-48hrs

I’ve received the email to say they received my ticket and they said there putting it through to a senior member of tos staff and they will get back to me as soon as possible, but I’m getting impatient and I just really want a answer, it still decide whether I keep playing this game or not

I think they'll take their sweet time replying to someone who was being racist on global and got a permanent ban. Pretty open and closed case for them.

You see the issue is you don’t know what happened and you won’t accept the answer of I was trying to fight for what was right

What you think was right, and what is actually right aren't mutually exclusive. I've watched your videos, your justifications. You can't justify what you said. The worst part is that you can't even see that the type of casual racism you portrayed is exactly the problem with why you don't think it's racist.

So no. I don't think support ToS team should even consider whatever it is you requested. I also think that you should stop trying to dig your way out of this as some sort of victim. You were 100% in the wrong and you got punished accordingly.

Kabam Zibiit

The team works to respond to tickets as quickly as possible but the time needed to look into a a ticket can vary from case to case. Some may take longer to review than others, but they will still get back to you as soon as they can. Also, keep in mind that if they've already said your ticket is being looked into, sending more tickets with the same request will not help the process to proceed more quickly.