Incursions bug

So i started playing incursions sec6 with one of my in-game friends. After reaching zone 2, this happened...

Couldn't exit the screen above, couldn't start/end the fight. So i restarted the game. After i returned, the timer was frozen which showed that my partner was still in the fight. I waited. After 10 mins nothing happened. So i restarted the game again. This time i was able to finish the zone boss and reach the final node. But there was no response from my partner. Turns out we were no longer friends. And now I can't send him friend request as he has disabled it (probably because he is a high level player and keeps getting requests). There's no way i can contact him now. Please look into this.
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