**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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Trouble logging into Support

AythemAythem Posts: 20 ★
in General Discussion
Hi. Looking to submit a ticket for a small refund (misclicked) but I can't access the customer support site. I get "kabam.zendesk.com refused to connect." or "Invalid token" when I try to submit a ticket or log into customer support. Is anyone else having this problem today? I've tried different browsers and can still log in here, so I don't think it's me, (and seeing Zendesk's name...) but I hope support isn't down.

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    winterthurwinterthur Posts: 7,796 ★★★★★
    Try this?
    https://help.kabamsupport.com/hc/en-us/articles/360052387012-Accidental-In-Game-Item-Purchase


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    AythemAythem Posts: 20 ★
    Yep. Tried filling out the form and got the "invalid token" response there when trying to define a username and password. The problem comes from the line about contacting Kabam Support. I can't reach them. Anyone else have success over the last 6 hours? Or am I alone?
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    AythemAythem Posts: 20 ★
    Wait. Never mind. Despite error messages and no positive feedback, I did just get replies from support saying they got my request. I'm confused, but hey, it looks like it worked anyway? Sorry for the confusion.
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    Kabam ZanzibarKabam Zanzibar Posts: 647
    edited June 2021
    Glad you got your issues resolved, I'll be closing the thread now that everything is taken care of.
This discussion has been closed.