Can't use rank up gems

I have a couple of 3->4 generic rank up gems (2017 and older) from variant 6 and 7, but i can't use them.
When i select a champ to rank up, It priotirizes the class rank up gems that I have, It won't let me select the generic ones



When i select a champ to rank up, It priotirizes the class rank up gems that I have, It won't let me select the generic ones



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Contacting support to use an in game item is a terrible process