If you’re referring to in game chat, more than likely you received and in game chat suspension they normally last 3 days if it extends beyond that you’ve been permanently banned from chatting in game
Huluhula is correct, this is most likely a chat ban. The moderation team does not have access to in-game accounts, therefore we are unable to verify if this was, in fact, a chat ban or not. For account specific issues, please contact the support team as they will be better equipped to advise in this situation.
Chat bans can be temporary (lasting from 1 to 3 days) or possibly permanent. Chat bans occur when a user is violating the Terms of Service, which includes the general guidelines similar to those in the Forum Rules (such as: profanity, flooding, spamming, insults, excessive non-game related conversation as a few examples). An in-game chat ban will affect every area of chat including private, global, alliance, etc
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Chat bans can be temporary (lasting from 1 to 3 days) or possibly permanent. Chat bans occur when a user is violating the Terms of Service, which includes the general guidelines similar to those in the Forum Rules (such as: profanity, flooding, spamming, insults, excessive non-game related conversation as a few examples). An in-game chat ban will affect every area of chat including private, global, alliance, etc