Is anyone else getting charged twice for purchases?

Is anyone else having this issue? I have submitted 2 support tickets now, for the last few days every purchase I have made gets charged twice, I get that bugs happen and what not, but there is a big difference in a parry issue and me getting charged 60 dollars for the 30 dollar unit deal, this is beyond ridiculous

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mostlyharmlessn

Is anyone else having this issue? I have submitted 2 support tickets now, for the last few days every purchase I have made gets charged twice, I get that bugs happen and what not, but there is a big difference in a parry issue and me getting charged 60 dollars for the 30 dollar unit deal, this is beyond ridiculous

Apple or Google Play? I have not noticed this on Playstore.

I_am_Mighty

Yes, Google play, I have a galaxy s21 ultra

mostlyharmlessn

Do you have multiple accounts that you run from the same device? I'm wondering if it's seeing the purchase twice because the device has been used for 2 accounts so it's applying the purchase twice because of that?

Also is it rotating the display during the purchase? It could be 1 tap buying happening twice because of the popup to authenticate then rotate in the middle of the purchase bringing it back a second time to 1 tap

I_am_Mighty

No I only have 1 account

I_am_Mighty

And it's not that like I got charged instantly when I made the purchase, then like 6 hours later was charged again

mostlyharmlessn

Idk then... Hopefully it will get worked out

I_am_Mighty

Thank you

Kabam Miike

That's... very weird, because Purchases are not handled by us, but by the Store. Our Support team should be able to look into this, and if they can't, they'll let you know what steps you should take.

I hope this gets sorted out for you! Closing this thread because it's an account-specific issue. If you have any more questions or concerns, feel free to continue conversations with our Support team!