Hey there, sorry to hear about this. I would first try to go through our troubleshooting steps for iOS or Android, depending on what type of device you have. If that doesn’t solve the problem, I would get in contact with our Support Team. They can be reached from the game’s home screen by clicking the gear-shaped icon in the top-left corner of the screen and then scrolling down to the button labeled “Support”.
Restart the app and it usually goes away. Seems to have started being a problem for me when I got more active with my alt account to get it ready for gifting. If I had to guess, it’s probably related to sniffing out the all-too-frequent year end units shenanigans.
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Dr. Zola