Incursions Crash (MS_ID_UI_ERROR_TITLE)

MatthamaticsMatthamatics Member Posts: 1
in Bugs and Known Issues
In-Game Name: Matthamatics
Device and Model: Oneplus 7 Pro
Device Operating System: Android 10
Cellular or WiFi: WiFi
Game Version Installed: 33.2.2
Game Mode: Incursions
Description of the Issue: Please include a full and complete description of the lag and performance issue you are experiencing with as much relevant detail as possible. This includes any specific Champions affected and how long you’ve been experiencing the issue.

I left the incursions page to open crystals but when I went back onto incursions I was met with the tab in the image attached.

When closing this tab, the game crashes. I was able to reopen the game and enter other modes of the game like story quest and event quest, but was not able to enter Incursions as I was met with the same tab. I had to restart my phone to fix it.

Comments

  • Kabam ZeroKabam Zero Moderator Posts: 165
    Matthamatics said:

    In-Game Name: Matthamatics
    Device and Model: Oneplus 7 Pro
    Device Operating System: Android 10
    Cellular or WiFi: WiFi
    Game Version Installed: 33.2.2
    Game Mode: Incursions
    Description of the Issue: Please include a full and complete description of the lag and performance issue you are experiencing with as much relevant detail as possible. This includes any specific Champions affected and how long you’ve been experiencing the issue.

    I left the incursions page to open crystals but when I went back onto incursions I was met with the tab in the image attached.

    When closing this tab, the game crashes. I was able to reopen the game and enter other modes of the game like story quest and event quest, but was not able to enter Incursions as I was met with the same tab. I had to restart my phone to fix it.

    Hey @Matthamatics we've been looking into this bug as we've seen it in our telemetry but haven't been able to repro it . How exactly are you entering incursions? are you going through fight landing or some other means?
  • Kabam ZeroKabam Zero Moderator Posts: 165
    After some digging, we've found this will happen if you quickly double tap on the incursions panel in the Fight Landing Screen while having an active Incursion. If you are encountering this issue, please try to avoid double tapping on the panel in the meantime.
  • jxhxxjxhxx Member Posts: 1
    i have exactly the same problem :/ the game crashes every time, xiaomi redmi note 9
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