Reverse a purchase

Zeus_1608Zeus_1608 Member Posts: 10 ★
edited March 2022 in Suggestions and Requests
I started a purchase reversal ticket and kabaam said they would reverse it but they have to do ot within 3 days of the transaction but I need to prove I am the owner of the account. I answered their questions but they have yet to do the reversal. So the question is if it's longer than 3 days do to their own fault will they still be able to reverse it? Anyone else experienced this?
Post edited by Kabam Porthos on

Comments

  • Camby01Camby01 Member Posts: 572 ★★
    Support in my experience is not good.
  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey @Zeus_1608, our Support Team's response time depends on several factors, including how busy they are and how complex your issue is.

    As long as you've let them know about the accidental purchase as soon as you realized it and you haven't used the Items obtained from the purchase, they should still be able to reverse it for you. However, if you would like to make absolutely certain, I recommend reaching back out to them by replying the the previous Support email you received.
This discussion has been closed.