Is waiting weeks for tech support help normal?

thepiggy

Support says there is an unusual increase in support tickets at this time and I just get transferred to different teams.

Anyone ever wait this long?

Xguard77

Even on cyber weekend it's typically 48 hours or less

Camby01

Yes I have waited weeks. Had to re validate the ticket was still active. Even when I was waiting on a response from support. It happens, not a great experience, but once you get a live body, it usually resolves fairly quickly.

Unknown

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Hoitado

It’s not supposed to take that long but with how Kabam does it I think it’s about right