Beta Tester issue

I'm a beta tester for the act 8.1. I received an in game email with a link to the forum to provide my feedback, but when I'm clicking it in game it opens my browser and says that I don't have permission to access it.

I'm also having a an issue when using my iPad, when I join the server from it, instead of taking me to the beta server it opens my alt account when I'm doing the same action on my Android phone I don't have issues.

I've opened a ticket with support but I've been told that it has been "escalated to an specialist" I'm sorry if this isn't the place for this, I was trying to let "Kabam" know about this situation. I'm not sure what is the best way to reach to you guys, so apologies in advance if I didn't correctly.

Thanks

Comments

Mik81

Any chance to get any kind of assistance here? No one has provided anything so far.

Thanks !!

Kabam Valkyrie

"Hi there!

Thank you for reporting this bug! To help track down the cause of the issue, would you mind filling out this information?

Please include as much information from this template as possible with your report.

Device and Version: (Example, iPhone 7) Be sure to include make and model of the device you are playing on when experiencing the issue.

Device Operating System: (Example, iOS 11) You can find out the operating system on an iPhone by going to Settings, then General and scrolling down to “Version.” You can find the operating system version on Android by going to Apps, then Settings and “About Device.”

Mobile Carrier: (Example AT&T) If your device uses cellular data, please include information about your data provider.

Cellular or WiFi: Does this issue happen when you are using cellular data, WiFi or both?

Game Version Installed: To check which version of the game you have installed, go to the App Store or Play Store and confirm that you have the latest version installed which will show you the number. (Example, 17.1.5)

Game Mode: In which game mode did the error occur? Story Quests, Event Quests, Arena, Alliance Quest or Alliance War.

Champions Affected: Which Champions are affected by this issue? What is their Rank, Level and which Signature Abilities do they have unlocked?

Active Boosts: Are you using any boosts when you experience this issue?

Description of the Issue: Please include a full and complete description of the problem you are experiencing with as much relevant detail as possible. Include how often it happens (once, sometimes or always) and how long you've been experiencing the issue.

Screenshot or Video: If you are able to capture a screenshot or video that helps visually demonstrate the issue you are experiencing, please include it along with your report. More information on how to take a screenshot can be found here."

RockCity333

Ah the generic form letter again