**Mastery Loadouts**
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
Due to issues related to the release of Mastery Loadouts, the "free swap" period will be extended.
The new end date will be May 1st.
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A positive support story
Vis_101
Posts: 28 ★
I had a positive experience with Kabam support recently so thought I’d share it here…
Last night Kabam sent out correction nexus crystals for the Tech daily offer that had incorrect drop rates.
I immediately opened this before bed and was delighted to get a 6* Star Lord and a 6* Omega Sentinel…or so I thought.
When I went into my champions screen and filtered by 6* champs my OS was nowhere to be found. I thought this was a bug at first but thankfully took a screenshot and when checking this realised I’d made a huge error and it was actually a 5* OS and not 6*.
I was frustrated with myself and initially thought I’d just have to suck it up as I was completely 100% at fault, but thought I would submit a support ticket anyway. It was a new champ so I hadn’t got any extra materials and I hadn’t used it, so maybe they would correct my mistake?
So I submitted a ticket just before I went to bed asking if they found fox my mistake. I didn’t really expect them to and would have understood if they said no, as it was my own dumb fault. However, when I woke up this morning and checked my roster OS was no longer there and I had a 6* Star Lord.
Checked my emails and while I had been asleep they had acknowledged my issue, agreed to fox my mistake and swapped my champions, all within 7 hours.
I have another issue logged that has dragged on for 2 weeks now, but have to give credit for this one being resolved so soon when they found have just told me to do one.
Last night Kabam sent out correction nexus crystals for the Tech daily offer that had incorrect drop rates.
I immediately opened this before bed and was delighted to get a 6* Star Lord and a 6* Omega Sentinel…or so I thought.
When I went into my champions screen and filtered by 6* champs my OS was nowhere to be found. I thought this was a bug at first but thankfully took a screenshot and when checking this realised I’d made a huge error and it was actually a 5* OS and not 6*.
I was frustrated with myself and initially thought I’d just have to suck it up as I was completely 100% at fault, but thought I would submit a support ticket anyway. It was a new champ so I hadn’t got any extra materials and I hadn’t used it, so maybe they would correct my mistake?
So I submitted a ticket just before I went to bed asking if they found fox my mistake. I didn’t really expect them to and would have understood if they said no, as it was my own dumb fault. However, when I woke up this morning and checked my roster OS was no longer there and I had a 6* Star Lord.
Checked my emails and while I had been asleep they had acknowledged my issue, agreed to fox my mistake and swapped my champions, all within 7 hours.
I have another issue logged that has dragged on for 2 weeks now, but have to give credit for this one being resolved so soon when they found have just told me to do one.
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