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24/7 Customer Service?

BenderBender Member Posts: 163 ★
in General Discussion
Can we expect that, with how big the player base is nowadays? Also with how much $$$$ KBM/Netmarble is making on this game?

Comments

  • JSnookJSnook Member Posts: 219 ★
    They have 24/7 customer service via Support. This doesn't mean the Forums have to have 24/7 support.
  • Mcord11758Mcord11758 Member Posts: 1,249 ★★★★
    There is zero customer service at anytime any day. Support tickets are useless and the forums are largely in moderated and provide little avenue for communication
  • JSnookJSnook Member Posts: 219 ★
    Mcord11758 wrote: »
    There is zero customer service at anytime any day. Support tickets are useless and the forums are largely in moderated and provide little avenue for communication

    Whether you believe they are helpful or not, is inconsequential. They are there 24/7.
  • richo82richo82 Member Posts: 50 ★
    They always respond even if it takes time to any issue of technical support that a ticket is sent in for, even if they are of no help.
    On their own the game support suggests to move to the forums as an initial source for assistance on game issues, all they need is some well timed marketing spin response to issues to prevent the hysteria from their vast consumer base.
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