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Haven't received battlegrounds SOLO rank rewards

Am i only one who hasn't received the battlegrounds solo rank rewards and i am not talking about the missing t5cc. I am talking about the reward where players got 6 star shards and trophy tokens.
I even submitted a ticket about that to kabam but they just replied with a computer generated email about missing t5cc.
Can somebody please help with this?
I have attached a screenshot of my solo rank.


I even submitted a ticket about that to kabam but they just replied with a computer generated email about missing t5cc.
Can somebody please help with this?
I have attached a screenshot of my solo rank.


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