I didnt receive my item but all the candy was used I tried reopening doesn't work

FAKE_LEON9

Kabam Jax

I recommend fully exploring your inventory to make sure, sometimes the organization throws me for a loop.

If it's still not there, submit a support ticket.
You can do so in game by clicking the gear icon in the top corner, then tapping on 'support.'
You can also do it online by following this link!