Sidequest bug, I couldn't move to the 6* Awakening Gem

JotaPB

So I finally thought I got something great from a rifts sidequest...
I got teleported to the 6* Awakening gem. But then with a full team of 6 Star Champions I couldn't move to the path to get the Awakening gem. I clicked, clicked and clicked nothing. I restarted the game nothing.
I had to choose another path and that was working..
.
I want my 6* Awakening gem! Come on guys stuff like this cannot happen. It's a huge turnoff for an active player...

Shiroihara

Should’ve tried zooming into the map. Tap areas overlap sometimes when they’re close. RIP man, that’s a horrible thing to happen.
Maybe contact support. If you haven’t used whatever items you got instead, they might be able to switch them.

Renaxqq

Try to press auto-play.

JotaPB

Shiroihara said:

Should’ve tried zooming into the map. Tap areas overlap sometimes when they’re close. RIP man, that’s a horrible thing to happen.
Maybe contact support. If you haven’t used whatever items you got instead, they might be able to switch them.

I did try to zoom in. And the game was not frozen. But I clicked, clicked and clicked the node to move there and nothing happened. Really frustrating.
I chose 10k 6* shards and they're in my stash. Didn't open them.