Samsung Long Lasting FPS Bug

Device and Version: Galaxy S20 FE

Device Operating System: Android 13

Mobile Carrier: Verizon

Cellular or WiFi: Both

Game Version Installed: 39.0.1

Game Mode: All game modes

Champions Affected: All The Champions

Active Boosts: No

Description of the Issue: I'm playing the game on this device for over 2 years now and at the start the game supposed to run at smooth 60fps but after 4 months (1.5 year ago, can't remember exactly when) the new update capped the game at 30fps. I tried to research about this and some said it's cause of the new android version and a lot said it's a bug with Samsung's game booster. I'm pretty sure this only happens on Samsung devices and I've never seen any other game have this issue on my phone at all. I tried to ignore it and hope for a fix but looks like there's no fix and no one is talking about it. An evidence I found that proves the game CAN run at 60fps on my phone is this little bug that you can see on the video.
Whenever I log out and log back in to my kabam account, the game runs at smooth 60fps with no issues but as soon as I go passed a loading screen it snaps back at 30fps. You can see it in the video including a fps counter. (Video is not edited)

https://drive.google.com/file/d/1QzRlP3ZVjWL6pUP7v5Upl7yA_teJnxhk/view?usp=drivesdk

Comments

  • Have you already submitted a ticket? If you don't have any luck on the forums, a support ticket is your best bet.
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