So I purchased the wrong ODIN on the web-store and Kabam won't help
JayRay
Member Posts: 3 ★
So first things first, in my region the online store is 20% cheaper than in-game so I thought I would spend some of my hard earned dollar on an Odin. After having some issues updating banking apps to confirm my purchase I had to boot up the online store page again. When this happened the store scrolled down to the thronebreaker section. I am a Paragon so why are these offers here straight away? This does nothing but make it more difficult for the user! I clicked on the thronebreaker offer without realising the auto scroll down and realised my mistake when the items showed in game.
I sent in a support ticket and during which I have used some units on other in game July 4th offers. Because of this the kabam support are claiming they can only refund offers and not remove items and replace items. Therefore not allowing an exchange or refund because I used some units. This is so ridiculous I cannot believe it. The price for both Odins are the same, they don't need to refund, just remove 3 items and add some others. It's in Kabam's interest for us to use their web store as there is no commission to apple (im on ios). But if I cannot guarantee a smooth transaction of purchase why should I use the Kabam store. This is ridiculous, kabam please exchange the items that I have not used and give me the 4-5 gem that I payed for.
I sent in a support ticket and during which I have used some units on other in game July 4th offers. Because of this the kabam support are claiming they can only refund offers and not remove items and replace items. Therefore not allowing an exchange or refund because I used some units. This is so ridiculous I cannot believe it. The price for both Odins are the same, they don't need to refund, just remove 3 items and add some others. It's in Kabam's interest for us to use their web store as there is no commission to apple (im on ios). But if I cannot guarantee a smooth transaction of purchase why should I use the Kabam store. This is ridiculous, kabam please exchange the items that I have not used and give me the 4-5 gem that I payed for.
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