Customer Support - Lack Thereof - Relating to AQ

Hi folks,

Yesterday you guys decided to wipe the slate clean and restart AQ. Great move, get choice, under the circumstances.

With that being said, we had completed section 1, Map 6, prior to the announcement. I had used (3) potions to heal Wolverine up in prep for section 2, after making it through Ironman Thorns, Luke Cage degen.

Long story short, I submitted a ticket (04354169) to get these potions back, as AQ was being reset.

Customer support wrote back:

"Greetings Summoner,

Thank you for contacting Kabam Support. We understand that you have some concerns related to the recent Alliance Quests, and we will be happy to address this matter.

As you may already know, we did experience some issues in which Alliances were able to start multiple instances of the AQ, while others reported that they were unable to join them.

We definitely realize the importance of these events, and given the circumstances, we made the decision to wipe the slate clean and restart this event.

All active AQs were cancelled and a refund of the resources used to open these Maps have been placed directly into each Alliance's Treasury.

The breakdown of these refunds are as follows:

- Alliances that started Maps 4,5, or 6 received the costs of Map 6 refunded to their treasuries.
- Alliances that started Maps 1,2, or 3 received the costs of Map 4 refunded to their treasuries.

After the refunds were provided, we then restarted Alliance Quests with a reduced Alliance Quest Energy Recharge timer of 30 minutes. Keep in mind, however, that the duration of these new Alliance Quests was adjusted so the end time of the series compensates for the delayed start time.

We are very sorry for the inconvenience that this situation has caused, and will be working to prevent it from occurring again. This correspondence will now be closed, but please do not hesitate to reach out to us should you have any future questions or concerns.

Best regards,
Kabam Support"

This does not address at all, nor does it even appear as though it was a human who read the ticket, but rather a bot who couldn't ascertain what was going on.

I am sure a company of your stature, and of your funding, would be able to actually pay people to review these tickets, as opposed to a terribly programmed bot.

Please assess and provide refund as appropriate.



  • Options
    nopenope Posts: 134
    1- write valid support ticket
    2- receive form response not related to actual issue
    3- reply explaining the actual issue again
    4- get ticket closed
    5- repeat process

    The way it always goes. Feigned stupidity/incompetence is the #1 way they avoid addressing problems and issuing proper compensation. #2 is "that's for the game team to decide". Total bs imho
  • Options
    No_More_HeroesNo_More_Heroes Posts: 471 ★★
    You play their game as they intended, they screw up, they and their apologists tell you to bend over and take it cause "No one forced you to spend." LMAO. I know, weird world we live in nowadays.
  • Options
    Mcord11758Mcord11758 Posts: 1,249 ★★★★
    They don't read anything when you submit support tickets. All responses are copy and paste bs. Contacting support is useless unless you have the time to go back and forth 10 times
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