I became paragon but can’t claim the ticket for the gauntlet

Trevsmash04

I recently became paragon and I had already 100 percent explored the TB event quest. Despite this I cannot claim the ticket to access the gauntlet, the game says I have zero progress despite me already doing it. Is there any way they can fix this for me?
Thanks

MrSakuragi

You’re intended to be paragon before exploring in order to gain the ticket. Submit a ticket, theyve been fixing this for people as a courtesy.