The game team has resolved this issue. Keys will be distributed via in-game messages and the quest timer will be extended.
More information and timeline here.
*This includes currently unclaimable keys as well*
As previously announced, the team will be distributing an additional point toward milestones to anyone who completed the Absorbing Man fight in the first step of the Winter of Woe.
This point will be distributed at a later time as it requires the team to pull and analyze data.
The timeline has not been set, but work has started.

BGs General Complaints

I stayed away from BGs until the tail end of last season. This season I've been using one of my smaller accounts looking for milestone rewards because they're so superior to AW.

Since playing I've had instances of the timer disappearing during the match, banned champs only for the opponent's top 3 to be banned instead and lost to a defender I banned, had defenders throw specials in the middle of 5-hit combos. I had one instance where the first hit of Domino's first medium missed and the second part of the animation connected. I had someone running suicides pull a 7* Elsa on the last pick and I lost over 80% of my health - shame on me for not taking a mutant just in case, I guess?

I'm constantly going up against accounts ranging from 3.5 - 5 mil and 4 out of every 5 fights has a legends title. I'm pretty sure that's the reason that I always have to pick first. The account I'm using is 1.7 mil. I've reached a place where I literally cannot win against anyone that is moderately good because my champs can't do as much damage on offense or take as much damage as defense. I lost a round where I KO'd the opponent and finished with 100% gold bar health and lost because of a timer.

Before venting my frustrations, I tried grinding incursions and XP farming with sigil and 50% XP boosts and still can't get to a place of viability in any reasonable amount of time. XP is so unattainable it's kind of mind-blowing. I finished 8.1 last night and got marginally more XP per fight than 4.1.

Anyways, I have a lot of gripes with the game and the way it feels like it hasn't been balanced holistically in a long time. I hate that there isn't a mode that emphasizes pure skill. Like BGs where the champs in a deck are assigned a static attack and defense value instead of putting accounts against a brick wall of accounts with 6* r5 ascended attackers and awakened 7* defenders. If the game sets up that matchup and the other has 3 or 4 r4s and still doesn't have all of their mastery points available, it would save a lot of time to just go ahead and take the points from us and skip the match. I've been burned out on the game a few times. BGs is worse than burnout, but anyone that isn't doing it is being left behind in all other in-game rank rewards. I'm over it.
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