I am having the same issue. Brought my mini account in a day before matchmaking, placed defenders but the game hasn't let me join attack phase going on 3 wars now ...wth??? I sent a ticket in but got some off the wall answer from the rep telling me how to properly place defenders.
Same with our ally. We placed top 3 last season and they gave us a generic how to place defense for dummies guide. Getting close to 24 hours since my post yesterday with nothing but crickets.
Ya I swear the reps aren't even from America. When you try to explain to them what the issue is they give some stupid scripted answer usually saying to go to forums or to confirm your account, then to literally do nothing to solve the issue.
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