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Kabam support ticket

Soumemiakas1926Soumemiakas1926 Member Posts: 557 ★★★
edited October 2024 in General Discussion
I sent a ticket 3 hours ago at least about a problem I have and still no response. How many centuries should I wait before I receive a response???

Comments

  • FurrymoosenFurrymoosen Member Posts: 6,766 ★★★★★
    Did you get the automated response that says it can take like 24-48 hours for them to respond?
  • Soumemiakas1926Soumemiakas1926 Member Posts: 557 ★★★
    I received the follow message "my request has been received by kabam support and is being reviewed by our team".
  • captain_rogerscaptain_rogers Member Posts: 13,455 ★★★★★
    If you run a company that serves atleast million customers, will you be able to provide a human generated response within 3 hours?
  • Soumemiakas1926Soumemiakas1926 Member Posts: 557 ★★★
    Okay I just asked how many centuries should I wait. I didn't ask something crazy.
  • Soumemiakas1926Soumemiakas1926 Member Posts: 557 ★★★
    captain_rogers said:

    If you run a company that serves atleast million customers, will you be able to provide a human generated response within 3 hours?

    How many support tickets can they have in 3 hours?
  • FurrymoosenFurrymoosen Member Posts: 6,766 ★★★★★
    Soumemiakas1926 said:

    Okay I just asked how many centuries should I wait. I didn't ask something crazy.

    Asking "how many centuries" is asking something crazy. They're usually good about getting back in less than 24 hours, but it depends on how many tickets they have to sort through.
    It may also depend on if they connect this post to your account and make you wait for fun.
  • captain_rogerscaptain_rogers Member Posts: 13,455 ★★★★★
    Ok this is the number of centuries you have to wait at max: 5.4795e-5

    Or 2 days.
  • HuskerCoolHuskerCool Member Posts: 426 ★★★
    Soumemiakas1926 said:

    Okay I just asked how many centuries should I wait. I didn't ask something crazy.

    What is your alternative option to waiting?
  • captain_rogerscaptain_rogers Member Posts: 13,455 ★★★★★
    Soumemiakas1926 said:

    captain_rogers said:

    If you run a company that serves atleast million customers, will you be able to provide a human generated response within 3 hours?

    How many support tickets can they have in 3 hours?
    It depends on whether they are in office or not. Back in 2020 I sent a support ticket which got initial response in 49 mins. Then after my reply it took 18 hours to get the next reply from them.

    If the customer support staff is working as per current Pacific Time, and they don't have any other job to do, you'll get reviewed quick.
  • Soumemiakas1926Soumemiakas1926 Member Posts: 557 ★★★
    HuskerCool said:

    Soumemiakas1926 said:

    Okay I just asked how many centuries should I wait. I didn't ask something crazy.

    What is your alternative option to waiting?
    I have no alternative. It would be good to know how long should I wait though.
  • BendyBendy Member Posts: 9,371 ★★★★★
    Soumemiakas1926 said:

    HuskerCool said:

    Soumemiakas1926 said:

    Okay I just asked how many centuries should I wait. I didn't ask something crazy.

    What is your alternative option to waiting?
    I have no alternative. It would be good to know how long should I wait though.
    It can take a day or few days sometimes same day but theres a lot of tickets to get through and review and yes they can get a lot of tickets in few hours since theres millions of users in game
  • MrSakuragiMrSakuragi Member Posts: 6,823 ★★★★★
    Bendy said:

    Soumemiakas1926 said:

    HuskerCool said:

    Soumemiakas1926 said:

    Okay I just asked how many centuries should I wait. I didn't ask something crazy.

    What is your alternative option to waiting?
    I have no alternative. It would be good to know how long should I wait though.
    It can take a day or few days sometimes same day but theres a lot of tickets to get through and review and yes they can get a lot of tickets in few hours since theres millions of users in game
    Also working through all of the tickets that came in over the weekend.
  • DemonzfyreDemonzfyre Member Posts: 23,340 ★★★★★
    Soumemiakas1926 said:

    I received the follow message "my request has been received by kabam support and is being reviewed by our team".

    Do you not understand how many tickets they receive daily?
  • DemonzfyreDemonzfyre Member Posts: 23,340 ★★★★★
    Soumemiakas1926 said:

    HuskerCool said:

    Soumemiakas1926 said:

    Okay I just asked how many centuries should I wait. I didn't ask something crazy.

    What is your alternative option to waiting?
    I have no alternative. It would be good to know how long should I wait though.
    The auto response ticker tells you how long a response generally takes.
  • Soumemiakas1926Soumemiakas1926 Member Posts: 557 ★★★
    Demonzfyre said:

    Soumemiakas1926 said:

    HuskerCool said:

    Soumemiakas1926 said:

    Okay I just asked how many centuries should I wait. I didn't ask something crazy.

    What is your alternative option to waiting?
    I have no alternative. It would be good to know how long should I wait though.
    The auto response ticker tells you how long a response generally takes.
    No it doesn't. I literally wrote above what message I received
  • JackTheSnackJackTheSnack Member Posts: 2,152 ★★★★
    Patience is a virtue. Is it imminent? Are you going to lose rewards? You failed to tell us the issue
  • obsidimanobsidiman Member Posts: 1,019 ★★★★
    1/18250 of a century. Not too long.
  • Giantwalrus56Giantwalrus56 Member Posts: 1,443 ★★★★
    HungaryHippo said:

    Usually can't stand how the forum folk attack posters routinely attack OPs but every now and again, an OP shows up that kind of puts the entire reaction into perspective...


    Now you see why the immediate response is a pitchfork. Sometimes they leave no other option
  • MadhankumarMadhankumar Member Posts: 8
    Hi Team,

    I recently had approximately 5,800 units in my account two days ago. However, I now have only around 500 units. I don’t recall using them, and I believe this may be due to a bug, as the units went missing after the recent game update.

    Could you please investigate this issue and provide me with a report? If this is indeed a bug, I’d appreciate it if you could resolve it.

    Thank you for your support.

    Best regards,
    Troymd
  • MadhankumarMadhankumar Member Posts: 8

    February 19 4500 units but today 800 units what I do
  • captain_rogerscaptain_rogers Member Posts: 13,455 ★★★★★
    @Madhankumar contact support via in game. They can't help you here
  • MadhankumarMadhankumar Member Posts: 8
    Hi Team,

    I recently had approximately 5,800 units in my account two days ago. However, I now have only around 500 units. I don’t recall using them, and I believe this may be due to a bug, as the units went missing after the recent game update.

    Could you please investigate this issue and provide me with a report? If this is indeed a bug, I’d appreciate it if you could resolve it.

    Thank you for your support.

    Best regards,
    Troymd
  • MadhankumarMadhankumar Member Posts: 8
    How is contect kabam?
  • MrSakuragiMrSakuragi Member Posts: 6,823 ★★★★★
    Madhankumar said:

    How is contect kabam?

    https://help.kabamsupport.com/hc/en-us/categories/360003410932-Marvel-Contest-of-Champions/
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