I accidentally bought the popup potions bundle

jgd1305

Hi. Just wanna say this at the start that I have already sent a ticket to kabam but don't know if they would refund it.

I finished the cavalier event quest and tapped on the screen to exit. I didn't see that the potions/energy/boost tiered bundle options was there and one of them got selected by mistake. I am suddenly out 2.5k units that took me 70 days to collect on stuff I don't need at all.

I have seen posts where others have lost units because of these sudden popup bundles. I just wanna know if they do get refund of the units or it's just down the drain now?

TikkaMasala

You should get the refund as long as you don’t use any of the purchased items

jgd1305

Thanks for the reply. All of the items went in the overflow. I have immediately sent a mail and not playing the game at all till I get a reply back. But refunds are given, right?

phillgreen

If you can prove ownership of the account they will refund.

jgd1305

I shared my email address when I sent them the ticket. Does that work?

phillgreen

They might ask you specific questions about your account to verify you as the actual creator of it rather than just the owner. They can be different and it's against terms of service.

jgd1305

Still waiting for their response. I am the creator so I would have the answers.

jgd1305

Just checked the game. They reversed the units! Thank you @kabam 🥳🎉🥳🎉