The game experienced a brief connectivity issue this morning. The team promptly fixed the issue and things are back to normal, thank you to everyone who passed along reports!
Account banned for trying to access 9.2 beta
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We have to take into account what little info OP has provided us. They could easily take a screenshot of the message and post but they haven't. That's red flag #1. OP hasn't responded still to whether they shared their account info. Red flag #2.
It's very possible OP is innocent. Not a really high possibility but there is a chance. But most of us know there is more to this that what's being put in this thread. Again, we've seen it all.
Also, support can take up to 48 hrs for an official response. Your ticket isn't the only ticket they are working on. It takes time to get and verify account info and actions.