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Store product not received

The_pickle_of_doomThe_pickle_of_doom Member Posts: 5 ★
in General Discussion
I bought the 6 star awakening bundle and got nothing in game, (yes I used the right account).

Can someone help me?

Comments

  • Wasy1Wasy1 Member Posts: 124 ★
    Same
  • phillgreenphillgreen Member Posts: 4,669 ★★★★★
    Force close the app and reopen it. Sometimes things don't appear straight away.
  • The_pickle_of_doomThe_pickle_of_doom Member Posts: 5 ★
    Will we get a refund or did we just lose our money?
  • The_pickle_of_doomThe_pickle_of_doom Member Posts: 5 ★
    phillgreen said:

    Force close the app and reopen it. Sometimes things don't appear straight away.

    I have done that 3 times now
  • The_pickle_of_doomThe_pickle_of_doom Member Posts: 5 ★
    Even on the web store I didn’t receive any points for the claimable items, nor the free crystal
  • The_pickle_of_doomThe_pickle_of_doom Member Posts: 5 ★
    What do I do?
  • DraftPickDraftPick Member Posts: 2 ★
    Same I got Valiant weekly and Valiant daily 2 hours ago from the webstore, still haven't received them in game
  • phillgreenphillgreen Member Posts: 4,669 ★★★★★
    The_pickle_of_doom said:

    phillgreen said:

    Force close the app and reopen it. Sometimes things don't appear straight away.

    I have done that 3 times now
    I would probably check you were debited from whatever account you used then open a support ticket. Don't refund the purchase.
  • Evanviener300Evanviener300 Member Posts: 1
    I personally chased the pack with a premium crystals, 3-6 star crystal but only got premium, 3 and 4 star. Never got my 5 star or 6 star crystal
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