Inconsistencies with being "new" in your old alliance.

Confusing title, I know. I'll explain.
Quick synopsis: My son messed with my phone while I was busy and left my alliance, but I rejoined within an hour thanks to my alliance mates.
Now for the confusing part. When I joined the alliance, I got the usual message of not being qualified for certain event rewards due to being new, and I couldn't join the ongoing war because I was new. However, it still shows up that I have 300k in the BGs alliance event, and it doesn't say anywhere else about in eligibility for rewards.
I was unable to submit a ticket anyway, because I don't have the answers to the 268491 questions they asked. But I'm not even sure if it's relevant, because I'm not sure if the game actually thinks I'm new, or if it recognizes that I've been in the alliance for months.
Does anybody else have any insight into this? I did submit a general ticket (admittedly venting about the ticket process, while explaining my situation), but yeah.
Quick synopsis: My son messed with my phone while I was busy and left my alliance, but I rejoined within an hour thanks to my alliance mates.
Now for the confusing part. When I joined the alliance, I got the usual message of not being qualified for certain event rewards due to being new, and I couldn't join the ongoing war because I was new. However, it still shows up that I have 300k in the BGs alliance event, and it doesn't say anywhere else about in eligibility for rewards.
I was unable to submit a ticket anyway, because I don't have the answers to the 268491 questions they asked. But I'm not even sure if it's relevant, because I'm not sure if the game actually thinks I'm new, or if it recognizes that I've been in the alliance for months.
Does anybody else have any insight into this? I did submit a general ticket (admittedly venting about the ticket process, while explaining my situation), but yeah.
2
Comments
The progress saving makes sense, because this way people leaving alliances mid-event doesn’t subtract their score contribution from the total. Imagine if someone in your alliance whales out on Banquet and leaves the day before the event ends, you would end up getting nothing despite the fact that you were anticipating good rewards.
A ticket is the only option, so make sure you submit one (after the respective seasons have ended) to explain the situation, answer the security questions to the best of your ability, and hope for the best.