Hi. I cancelled my subscription and renewed through web store. Seems I can’t do Anything on the in game sigil store now? Everything shows locked. Any help appreciated
After cancelling, did you logout and then back into the webstore? It often has updating issues.
I did, yeah. On both the web store and in game. I also cancelled 2 weeks ago, and then activated on webstore. And when the in game subscription was due for renewal, it has now shown as locked.
Did you re-up on the webstore right after you canceled in game? I would think that would've added another month to your subscription (extending you to March 27) and you would've gotten the units and credits at the time you signed up through the webstore. Does the webstore show an expiration date for your subscription?
Obviously something is broken for some no matter what, but it sounds like you're having a different issue.
Yeah, exactly that. Renewed immediately on the webstore and it shows renewal of March 14. But everything in-game is locked. Can’t use anything in Sigil store.
Be sure to submit a ticket. It isn't surprising in the slightest that this new format isn't working properly, and hopefully it's a quick fix, but your situation is probably rare and should be pointed out.
Annoyingly, I’ve submitted a ticket and it’s been closed and says “resolved” without any comment. The ticket system is so broken itlnnitslef. Asking first purchase and type of purchase when my account is over 10 years old 😂. How does anyone remember that?
i thought there was suppose to be a larger unit boost every time it renews because that’s what said in the video but i got the same amount of units at renewal or is the unit to the weekly package
Now that you mention it, I vaguely remember mention of some benefit to keeping the subscription vs month to month reup. Was that the benefit for keeping it going month to month?
yes that is what was said in the video karate mike states that you will get a larger unit boost each time it renews
@Super786Warrior@Shaunp74 did you guys renew automatically or did you re subscribe? Could be an issue with Xsolla and auto renew. I personally cancelled after looking at the horrible initial sigil and re subscribe manually this month because I was too close to a las 7* crystal from credits and it worked fine. Little suggestion, go to Xsolla's customer support too.
@Super786Warrior@Shaunp74 did you guys renew automatically or did you re subscribe? Could be an issue with Xsolla and auto renew. I personally cancelled after looking at the horrible initial sigil and re subscribe manually this month because I was too close to a las 7* crystal from credits and it worked fine. Little suggestion, go to Xsolla's customer support too.
Yeah, I’ve been looking for a way to contact them. Can’t seem to find any contact or ticket support
@Super786Warrior@Shaunp74 did you guys renew automatically or did you re subscribe? Could be an issue with Xsolla and auto renew. I personally cancelled after looking at the horrible initial sigil and re subscribe manually this month because I was too close to a las 7* crystal from credits and it worked fine. Little suggestion, go to Xsolla's customer support too.
Yeah, I’ve been looking for a way to contact them. Can’t seem to find any contact or ticket support
Search for the Xsolla support page, or try to log into your xsolla wallet.
Can we go back to purchase monthly? Because apparently kabam cannot handle the monthly subscription process. Kabam help desk isn’t helping any and dragging their feet replying
Kabam support is saying contact Google Google is saying contact Developer (Kabam) I was charged for something I can't use but nobody can help apparently..
Hey Kabam I just linked my account to twitch and claimed all three twitch drops and got the energy refills and revives in game but not the legend crystals even though it was claimed. I dont know if it was a bug or if i did something wrong but i would love an answer if possible. Thanks
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https://youtube.com/shorts/wj4in5JHRzk?si=4GeUu-tMB-yV8LDV
Could be an issue with Xsolla and auto renew. I personally cancelled after looking at the horrible initial sigil and re subscribe manually this month because I was too close to a las 7* crystal from credits and it worked fine.
Little suggestion, go to Xsolla's customer support too.
Google is saying contact Developer (Kabam)
I was charged for something I can't use but nobody can help apparently..
I just linked my account to twitch and claimed all three twitch drops and got the energy refills and revives in game but not the legend crystals even though it was claimed.
I dont know if it was a bug or if i did something wrong but i would love an answer if possible.
Thanks