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Sigil subscription issue

ExodiusExodius Member Posts: 33 ★
in General Discussion
I have resumed the subscription for the sigil, I have paid for it but it has not affected my account yet. Has anyone else had this problem?

Comments

  • GlassbackGlassback Member Posts: 887 ★★★★
    Mine says renewing today but nothing has happened yet and not left my account.
  • ExodiusExodius Member Posts: 33 ★
    I wonder if I need to wait a day or so
  • TotemCorruptionTotemCorruption Member Posts: 2,921 ★★★★★
    There was a long delay when people signed up initially, so it's only fair that there be a long delay for renewal as well...Why fix something if it's already broken.
  • TotemCorruptionTotemCorruption Member Posts: 2,921 ★★★★★
    The credits came in now, at least for me.
  • ExodiusExodius Member Posts: 33 ★
    Nothing for me
  • JimsnyderpghJimsnyderpgh Member Posts: 5
    I canceled on the app and then bought on the kabam site. Now I have nothing.
  • TotemCorruptionTotemCorruption Member Posts: 2,921 ★★★★★
    Exodius said:

    Nothing for me

    I only checked because I got a text about my credit card being charged by Xsolla for the renewal. So if you have payment alerts like that set up, that should be a way to know when it comes in hopefully.
  • ZsirhcZZsirhcZ Member Posts: 345 ★★
    Mine didn’t auto renew like it should have and won’t let me purchase it either…
  • TotemCorruptionTotemCorruption Member Posts: 2,921 ★★★★★
    I would just wait for the renewal to come through. Don't cancel or repurchase, that will just create more headaches for you.
  • ZsirhcZZsirhcZ Member Posts: 345 ★★
    I’ll wait and see…
  • ExodiusExodius Member Posts: 33 ★
    That's what I did, I repurchased..
    I paused the payments in January and resumed today
  • BringPopcornBringPopcorn Member Posts: 9,616 ★★★★★
    Force close the game and restart. Worked for me after renewing in Webstore.
    It acts like "purchases" of the daily crystal, it pops a screen to claim.
  • ZsirhcZZsirhcZ Member Posts: 345 ★★
    I’ve ended the game multiple times and signed in and out of the store multiple times. I got nothing.
  • ExodiusExodius Member Posts: 33 ★
    Force closed and restarted, still nothing. If I don't get what I paid for I demand a refund
    Support hasnt gotten back to me either
  • LonMLonM Member Posts: 65 ★
    mine auto renewed and got a pop up on screen showing the units and credits that I received around 1:15 pm est , but it was in spanish for some reason. Not sure why it was in spanish , English is my selected language.
  • ExodiusExodius Member Posts: 33 ★
    I hope someone is looking into this, everything shows I purchased it. Webstore says I'm receiving benefits, my subscription says its active but I can not access anything in the sigil store or use express mode in arena. I've even went as far as uninstalling and reinstalling the game and when I did I got a notification that I have a subscription with Champions. I do not have it. I see it is affecting others too
  • ZsirhcZZsirhcZ Member Posts: 345 ★★
    I had to get on my PC to renew. Mobile wouldn’t do it
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