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Effective Communication in the Community
Doug555
Member Posts: 86 ★
Hi Kabam,
Not to pile up on the threads appearing with a speed of Myserio`s heavy, but please listen to this one as I believe it can help us (the community) and the game representation crew to ease the frustration level once and for the future.
Remember the recent post by Kabam Crashed on the Battlegrounds? (Great approach, solid points. It even made me improve my ADHD conditions by the time I finished reading the whole post) Anyway, he mentioned that the announcement should have gone live later, as it required more crafting and organization. But the timely delivery of this post (kudos to John losing his sleep over it, literally) made a huge impact and gave hope. A hope that, aye the communication can be transparent, Kabam is actually working a lot behind the scenes, we might even be important in their eyes as points in that thread showed that a lot of pain points in BGs are not gone unnoticed. It feels good. Sadly, it is so rare and little, that feels like you got super lucky with the top cheerleader in the class after her prom date broke his leg and you were the last minute back-up. But it does not have to be this way. We have a chance to establish a new standard of communication here between diehard fans of this game and its developers. Yes it will take time and more effort from Kabam, and we know you are all busy, the company went through a lot of changes, employees wearing many different hats, but I believe it might be worth the "gamble".
The suggestion is simple. If an important announcement about the issue that has been raised for a long time and got the community to start the boycott is coming soon, and it is not tomorrow or next morning after, please SHARE some of your plans. You have no idea how hopeful this community is to get good news about the game we love. Tell us that the important announcement is coming the next Tuesday, or we are thinking to give updates about this, that and that. F it, even do not release it on Tuesday, after the promise, but please be OPEN and apologize, we understand, we will come up with excuses for you ourselves if we will see your intention and integrity to be honest and transparent with us, because we Want to. What we cannot accept or be calm about, is "Coming soon", "We will look into it", "The team is working on it". Great! Now Kabam is going radiosilence for a week or so, see you soon, maybe. You know the more you hide from your kids, the less they trust you? Transparency is the key.
Weekly (monthly) check-ins.
Yes extra pair of hands needed for this. But the benefits will outweigh their salary in the long term.
Imagine getting weekly and monthly short post updates from Kabam to see what the team planning to change/update in the game, what major bugs were acknowledged and still not fixed, what QOL improvements are coming (where is our QOL maestro?!). I would refresh my forum page every minute on the day for this post to arrive every week/month. We want to be updated as often and as clearly as possible. Like kids, fans, insecure cheerleaders. You have no idea how effective communication would improve the quality and quantity of your player base.
Yes, I understand that a lot of things cannot be shared while in progress and can even make too many news even worse as deadlines always shift, priorities change, people get reassigned, we get it, it is normal. But man, if the level of commitment to the communication to your fans, who spend time, money, nerve cells and hopes on this game, will not improve, the next boycott will inevitably arrive in a short time after this one.
Make MCOC (and your Community) Great Again!
Peace
Not to pile up on the threads appearing with a speed of Myserio`s heavy, but please listen to this one as I believe it can help us (the community) and the game representation crew to ease the frustration level once and for the future.
Remember the recent post by Kabam Crashed on the Battlegrounds? (Great approach, solid points. It even made me improve my ADHD conditions by the time I finished reading the whole post) Anyway, he mentioned that the announcement should have gone live later, as it required more crafting and organization. But the timely delivery of this post (kudos to John losing his sleep over it, literally) made a huge impact and gave hope. A hope that, aye the communication can be transparent, Kabam is actually working a lot behind the scenes, we might even be important in their eyes as points in that thread showed that a lot of pain points in BGs are not gone unnoticed. It feels good. Sadly, it is so rare and little, that feels like you got super lucky with the top cheerleader in the class after her prom date broke his leg and you were the last minute back-up. But it does not have to be this way. We have a chance to establish a new standard of communication here between diehard fans of this game and its developers. Yes it will take time and more effort from Kabam, and we know you are all busy, the company went through a lot of changes, employees wearing many different hats, but I believe it might be worth the "gamble".
The suggestion is simple. If an important announcement about the issue that has been raised for a long time and got the community to start the boycott is coming soon, and it is not tomorrow or next morning after, please SHARE some of your plans. You have no idea how hopeful this community is to get good news about the game we love. Tell us that the important announcement is coming the next Tuesday, or we are thinking to give updates about this, that and that. F it, even do not release it on Tuesday, after the promise, but please be OPEN and apologize, we understand, we will come up with excuses for you ourselves if we will see your intention and integrity to be honest and transparent with us, because we Want to. What we cannot accept or be calm about, is "Coming soon", "We will look into it", "The team is working on it". Great! Now Kabam is going radiosilence for a week or so, see you soon, maybe. You know the more you hide from your kids, the less they trust you? Transparency is the key.
Weekly (monthly) check-ins.
Yes extra pair of hands needed for this. But the benefits will outweigh their salary in the long term.
Imagine getting weekly and monthly short post updates from Kabam to see what the team planning to change/update in the game, what major bugs were acknowledged and still not fixed, what QOL improvements are coming (where is our QOL maestro?!). I would refresh my forum page every minute on the day for this post to arrive every week/month. We want to be updated as often and as clearly as possible. Like kids, fans, insecure cheerleaders. You have no idea how effective communication would improve the quality and quantity of your player base.
Yes, I understand that a lot of things cannot be shared while in progress and can even make too many news even worse as deadlines always shift, priorities change, people get reassigned, we get it, it is normal. But man, if the level of commitment to the communication to your fans, who spend time, money, nerve cells and hopes on this game, will not improve, the next boycott will inevitably arrive in a short time after this one.
Make MCOC (and your Community) Great Again!
Peace
2
Comments
The communication has been significantly improved over the last couple weeks. If they keep it up, the problem won't be communication. The problems we have been facing are communication and consistency. If they remain at this level, all they have to do is be consistent.
As far as giving dates/times for things and then having to apologize if they miss it...it's a nice idea, but a terrible one. It is wise for Kabam to wait until they are confident to give specifics on timelines. If they didn't do that, 99% of their comms would be an apology for failing to hit their mark.
They can always continue to improve on communication, but your suggestions are not (currently) anything worth striving for.