terms of service ban

Im a returning player thats been playing since 2019 with on and off periods. Ive seen the game develop many many times and not once have i cheated. Yesterday i tried logging in and found out I was suspended for a week for use of unauthorized third-party software [TOS: 8]. Its not that long of a suspension but I really dont know when or how i violated the terms of service, idk what to do im hoping someone can help or give light to my problem, thanks for reading through with it
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