Account malfunction

My sister had a kabam account a year or so ago and deleted the app a few weeks later,
Today she wanted to get the game again for us to play together and had a new user name but didn't save the new account with kabam. She left the app and reopened it a few minutes later and the old account opened instead. Is there any way to restor the newest user she created? She has the new iPhone where Game Center isn't an app but a "background app" and you can't restor or delete anything on it
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