Bad luck protection.
I am 0/17 featured. 110 FGMCs with no 5*. I am in a pretty up there active alliance. I do arenas every week to get 5* shards in both featured and basic arena. I have explored all content except LOL. I have 460k total rating and yet my account pales in comparison to many that are much lower than I. What is the only difference? Luck. I play every game by being patient and planning. I saved resources for the right champs. It got to a point that I couldn't complete act 5 or I risk expiring t2a. Finally I did get someone to r4(thank god). Something needs to be done for people with incredibly bad luck. I have done everything that I am supposed to do but literally cannot catch a break. If I had desires to push into an extremely competitive alliance I could not because I have not got lucky. When I contact support to express my concerns I get back a canned response suggesting that I join an alliance and do arenas(thanks) or even responses that make no sense. What am I supposed to do here? I have done everything I am supposed to do and I cannot get rewarded for it. For some reason it appears to me that you either have it or you don't. You get featureds or you don't. You get 5*s from fgmcs or you don't. The same people appear to get them over and over. Go take a look at reddit brag posts and you'll find an alarming number of them already have a god tier profile or a history of successes.
I know there will be people that say oh that is how rng works. But please try to put yourself in my shoes. Think about how you would feel. There has been one time the entire year of 2017 that mcoc did not disappoint me. The rest has been just a chore. Going through the motions with terribly slow progress being held back by bad luck. At this point I am convinced my account is broken or someone left the bad luck setting on my account in the on position.
