PLEASE HELP MY ALLIANCE MEMBERS!

I just started up my own alliance and my top member (jovonnne) has informed me that she cannot recruit due to not being able to comment on global and inconsistently being able to add friends. We tested this out by having her try to add me multiple times, only once successfully. Also, my newly added member (chicken nugget!) has said that his account is going into an auto fight type state during aq & aw which resulted in him being kicked from his last alliance due to inconsistent performance. please help them!

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