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Support Time

MrGreysMrGreys Member Posts: 4
in Bugs and Known Issues
Hello it's been 2 days- 3 days i have no answer from my ticket sent to the support, that's not normal....

Comments

  • shchong2shchong2 Member Posts: 2,419 ★★★★
    curious you don't even get an automated generic standard reply (telling you how much they would like to help you, and refer you to some not-that-helpful knowledge base and ask you to be patient while they are looking int your matter) nowadays?
  • MrGreysMrGreys Member Posts: 4
    I don't know mate, kabam support say 1 business day i send my ticket tuesday and we are thursday and i got nothing^^
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    Hi!

    If you've reached out to support and successfully opened a ticket, you will have received an automatic email reply with a ticket number. If you haven't received this email, double check your spam folders for it or try again using the in-game link or this form. From there the Support team will get back to you as soon as is possible. Please be patient, as the complexity of the issue and the current number of tickets may affect the response time. Thanks!
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