Network Issue lost access to account

2high2play_

My gf / other alliance officer has lost access to her account. She was having network issues when the app was signing in for me. Then she uninstalled the app and reinstalled it . The game started a fresh account and now her Game Center keeps recovering the fresh account. She is a high level with a base rating of over 100,000. She has tried to send in a ticket and hasn’t heard back yet. I’m assuming this has to be fixable. We’ve put hundreds of dollars into this game. Her account is still visible in the alliance but kabam is saying the email she signed up with doesn’t exist. Does anyone have any suggestions, or do any kabam employees know how this recovery can work?

Kabam Ahab

For your girlfriend to recover her account she will need to provide the following information when contacting the Support Team. Please allow up to 72 business hours for the Team to respond.

Make sure that she provides as much of the following information as possible to verify her account:

1. Last 2 Purchases (Amount of real-world currency spent, if applicable and approximate within 1 day) i.e Google or iTunes purchases
2. Last Login Date (approximate within 60 Days)
3. Her account's name as it is displayed in-game
4. Email linked to her account (this can be her GameCenter ID, Google Play ID, or your Kabam ID)
5. Account Creation Date (approximate within 60 Days)
**If she is having trouble remembering when she created the account, check the dates of some of her earliest achievements in your Google Play or Game Center accounts.
6. Device and Device OS you were/are playing on.
7. Account Level, a few of her most powerful characters, and Alliance name. )

2high2play_

She provided all of that information accurately, I will give update the minute we get a response from that email

2high2play_

We got word back from support and it’s all getting figured out now, thanks a lot! Appreciate you guys hoping on this fast