Android - loading issue persists [Under Investigation]

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  • AoranekAoranek Member Posts: 1
    Device: Samsung Galaxy S7 Edge
    OS Version: Android 7.0
    Game Version: Most recent? (no update is available)
    Carrier: Sprint
    The specific area this occurs: Work on LTE Connection
    Troubleshooting steps already taken: Update Profile, PRL, restart game, change data connection
    Additional details: used to work fine even when my connection was only 1 bar. Now there is a constant 3 bars and the game hangs starting at punisher
  • TeeJayFlashTeeJayFlash Member Posts: 152
    seriously suggested that we switch to airplane mode...then back again....really? how about YOU (devs) fix the known issue...this is far from ridiculous at this point
  • Kabam WolfKabam Wolf Member Posts: 1,277 ★★★
    Hey everyone. Just wanted to check in and let you all know that we're still looking into this. Thanks for hanging in there!
  • CrusherOfDreamsCrusherOfDreams Guest, Member Posts: 1,370 ★★★
    Kabam Wolf wrote: »
    Hey everyone. Just wanted to check in and let you all know that we're still looking into this. Thanks for hanging in there!

    Any word on compensation? I know, the word "compensation" makes everyone's skin crawl, but there's no denying that we deserve it. This isn't even a gameplay bug that makes it harder to play, it literally takes our health before/after we even CAN fight. I've dropped so much health from this stupid bug that it's insane. Plus, when the game does load, we get barraged with more bugs that cause us to die. Just give us something. We legitimately have to spend money because of bugs like this, and you just expect us to be fine after you take two months to fix the bugs that cause us to fork over more and more hard-earned money and units.
  • IrakliIrakli Member Posts: 148
    Smg900f android 6.0.1 | this isn't limited to cell data, wifi also affected, it just doesn't recover after a slight loss of connection without reboot.
  • EbbtideEbbtide Member Posts: 292 ★★
    Wifi issue, and even after I'm dropped constant reboots do nothing. It goes out for 10 minutes plus doing this, yet any other activity requiring internet works fine.

    Galaxy S5.
  • REDARMYSQUIRRELREDARMYSQUIRREL Member Posts: 1
    Device: Google Pixel XL
    OS Version:7.1.2
    Game Version:816991
    Carrier:EE
    The specific area this occurs: Whenever slight signal loss occurs, once a fight is complete or even transitioning loading screens. The game fails to recover and forces a reboot. This is turn causes losses within the game.
    Troubleshooting steps already taken:Hard Reset, WiFi, reinstall of game and open and close of game.
    Additional details:This issue has occured since the last patch. In previous versions the game would carry on once signal was re-established, however now if signal loss occurs the game hangs and will not continue. This forces you to close the game in order to continue but at the cost of your previous results.

    Hope the issues gets resolved soon.
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  • wray1976wray1976 Member Posts: 459 ★★
    Thank you, everyone, for sharing details! We'll make sure this gets seen by the Game Team for further review. Certainly, some connection issues can be dependent upon how solid your own connection is, but if it's strong and it's a matter of the game not being able to reconnect in a short amount of time with a solid signal, then we'll absolutely want to look into this further.

    I did see a few other threads along a similar vein, although this one seems to be Android specific, so we'll keep this one open for now. Please feel free to add your details here if you are experiencing the same issue. You are certainly also welcome to write to our Support Team to provide additional and more specific details directly. They will forward your specifics onto the Game Team as well.

    Its android specific because of the beta update. Been dealing with it since Friday.
  • mydnightmydnight Member Posts: 671 ★★★
    Uh.....no. Happens on wifi or 4g for me. I've written dozens of tickets, so no need to tell my device again.
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