Can't get into google account, worried data is gone.

Eellis13Eellis13 Member Posts: 1
in Bugs and Known Issues
b9ox0sbroem3.png
yedol81ntyxq.png

Hey Kabam, so I'm having a bit of an issue. On tuesday night I tried downloading the upstate for my android 7s. Everything seemed to be fine until i got the screen that said "failed to download content. Please check your internet settings and try again" after clicking okay the game would freeze. The Google play store said it was up to date and after multiple game resets, connection resets, phone resets and a couple hours, i was still having the same issue. So I decided to uninstall and reinstall the game. I did not have a kabam account, although i have sent tickets in the past, because I was under the impression google play had a backup. Unfortunately after reinstall it appears all my game data is lost and it is like I just started the game. Is there anyway to restore my account on your end? Is my game data on your servers? I feel It has to be somewhere because my alliance can still see me and my account. Please let me know as I have been playing for almost 3 years and have spent a couple hundred dollars. It would be a shame to leave the game but I will have to, it's just too much work to start over.

Comments

  • UnknownUnknown
    This content has been removed.
  • XxLoganTDCxXXxLoganTDCxX Member Posts: 2,561 ★★★★
    Change your profile picture
  • Savio444Savio444 Member Posts: 1,781 ★★★★
    Eellis13 wrote: »
    b9ox0sbroem3.png
    yedol81ntyxq.png

    Hey Kabam, so I'm having a bit of an issue. On tuesday night I tried downloading the upstate for my android 7s. Everything seemed to be fine until i got the screen that said "failed to download content. Please check your internet settings and try again" after clicking okay the game would freeze. The Google play store said it was up to date and after multiple game resets, connection resets, phone resets and a couple hours, i was still having the same issue. So I decided to uninstall and reinstall the game. I did not have a kabam account, although i have sent tickets in the past, because I was under the impression google play had a backup. Unfortunately after reinstall it appears all my game data is lost and it is like I just started the game. Is there anyway to restore my account on your end? Is my game data on your servers? I feel It has to be somewhere because my alliance can still see me and my account. Please let me know as I have been playing for almost 3 years and have spent a couple hundred dollars. It would be a shame to leave the game but I will have to, it's just too much work to start over.

    I’m sure they are able to recover your account, you just need to send in a ticket and they will prob ask you questions about you account and what you’ve spent and when. Don’t worry so much
  • Kabam LyraKabam Lyra Member Posts: 2,936 ★★★★
    Hi Eellis13!

    If you reach out to our support team, they can help you investigate this account-related issue. You can reach them by going to the gear icon in game and clicking "support" or by using this form.

    To speed up the process, make sure you have as much of the following information as possible.

    1. Last 2 Purchases (Amount of real-world currency spent, if applicable and approximate within 1 day) i.e Google or iTunes purchases
    2. Last Login Date (approximate within 60 Days)
    3. Your account's name as it is displayed in-game
    4. Email linked to your account (this can be your GameCenter ID, Google Play ID, or your Kabam ID)
    5. Account Creation Date (approximate within 60 Days)
    **If you are having trouble remembering when you created your account, check the dates of some of your earliest achievements in your Google Play or Game Center accounts.
    6. Device and Device OS you were/are playing on
    7. Account Level, a few of your most powerful characters, and Alliance name (if you are part of one)
Sign In or Register to comment.