Can’t play game

Wyseby66Wyseby66 Member Posts: 3
in Bugs and Known Issues
Hi my game won’t play just keeps saying can’t connect I have removed game and downloaded it a few times now and just keeps saying can’t connect I’m playing on my iPad please anyone help

Comments

  • Kabam PorthosKabam Porthos Moderator Posts: 4,676
    Hey Wyseby66, I'm sorry to hear you're having trouble accessing the game. To help our teams out, if you haven't already, can you please provide some more details regarding this issue?

    - Device make and model:
    - Operating System Version:
    - Game version installed:
    - Specific location the issue is occurring:
    - WiFi or Data (if Data only, Carrier as well):
    - Using a VPN (if so, are you able to connect without the VPN):
    - Troubleshooting Steps Taken to attempt to resolve the issue/results:

    Additionally, some troubleshooting steps which may help resolve this issue:

    - Try turning airplane mode on and then off.
    - Close out of the app, reboot device, try logging in again.
    - On iOS, close the app completely, log out of Game Center, open the app again and log-in directly to your Kabam account.
    - Uninstall the game, then reinstall.

    Our QA Team does review the Forums as well as reports which submitted directly to our Support Team. Thank you very much for providing as much detail as possible, as this will help our Teams to determine the cause, as well as a possible resolution.
  • Wyseby66Wyseby66 Member Posts: 3
    iPad model number ME277B/A game version 17.2.0 connects with bt Wi-fi .was able to play game a couple of days ago then went back on to lay it and says can’t connect to network have tried all of the above thing you said with no success my I pad software up to date so don’t no what else to try
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