How to change default account linked to game

ArenaArena Member Posts: 9
edited March 2018 in General Discussion
The other days I updated to the last version of the game. I got an error during installation and the only solution was to uninstall the game and download/install again.

I should say that I have 3 accounts that I play, one of the accounts being by "default" linked to the game. This means that when I was logging out of any account, just by tapping the screen I would be connected to the "default" account.
This made switching between accounts a bit more easier, as I was not required to input the details for the default account.

Before now this default account was kept even after re-installing the game and I assumed this will be the case also on this re-install.
But as it turns out, this re-install was "special".... After installing the game I got the question if I want to connect with a Kabam account and by force of habit I just tapped the screen thinking it will connect me to my default account...
Instead, the game started as a new game. Now, this new account...Level 1 summoner, is the default account.

I have tried uninstalling and re-installing the game in order to connect with one of my accounts and make it "default", but the new created account remains linked to the game as "default".

Hope I was able to explain clear enough what happened.

I do not use this new account and I would like to be able to link one of my main accounts to the game and make it the "default" account.

Is there any way to do this other then probably resetting my phone to factory setup?
I use an iPhone as my game device.

Comments

  • ArenaArena Member Posts: 9
    Anyone?
  • klobberintymeklobberintyme Member Posts: 1,592 ★★★★
    edited March 2018
    Create kabam accounts for all your accounts, that will always be separate from apple/Google accounts. You can log into kabam account and by default whatever apple account active will "link" to that kabam account. Log out of that kabam account, log into another, iPhone asks Account already linked, proceed? The phone account is there mainly for processing payments, kabam login is only for game accounts.
    Also get a cache cleaner app for iPhone, run it, that will clear any previous links to accounts.
  • ArenaArena Member Posts: 9
    Thank you @klobberintyme for your answer.
    I have only 1 apple account (the one that I use for Apple Store and cloud account) and for all 3 game accounts I have created Kabam accounts and this is how I change between accounts in game (with the Kabam accounts details).
    I do not use the Game center from iOS or a Google account when I play from an Android device - I only use the Kabam accounts.
    I tried using a cache cleaner app for iPhone but it did not fix my issue - can you please recommend such an app (not many such apps that I could find in App Store - I used Magic Cleaner)?
    Still the account linked as default to the game remains the one created by accident... the Level 1 Summoner one.
  • ArenaArena Member Posts: 9
    Anyone else?
  • Kabam VydiousKabam Vydious Member Posts: 3,598 ★★★★★
    Hey there @Arena!

    I'm sorry to hear you're having issues logging into your account. The best way to get this puzzle solved is going to be contacting our support team. You can do this by clicking here. Once you submit a ticket, they'll get back to you as soon as possible.
  • ImdstarImdstar Member Posts: 2
    Hi, im facing a similar but slightly different issue. I was logged into my account with xyz@gmail account. But i wish to switch it to another account abc@gmail. I tried going via Kabam id but sadly that too got created for the xyz address. I want my game account to completely disconnect from xyz and go to abc, but whenever ibtry going ti abc, it just says account already linked and sends me to summoner level 1 new account. Please can someone help?
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