Alliance Quest wrong score

First I want to ask if the way we perform in AQ does count on the score (I mean deaths and this kind of stuff).
In our last AQ we ended scoring less points than the week before, despite we had a prestige increase in our alliance. So I have sent a mail to Kabam support with the screenshots and they answered me saying that probably we died more, or we took more hits or we did lower combos and that's why we have scored less. Are they making fun of us or what?
@Kabam Miike is this possible? @Kabam Rose
Since when AQ become some sort of AW? Lol
Here are the screenshots... 943vaan7qv7l.jpg
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