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4100 normal chaos shards taken from 15,000 after rift

Sephirothian_23Sephirothian_23 Posts: 5 ★
in Bugs and Known Issues
I entered the normal rift for 10,000 while I had 15,000 and I didn’t finish because of work and I assumed I would still have 5000 left and I only had 900... please help kabam :Sephirothian is my in game name

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    Rynot916Rynot916 Posts: 30
    What device were you on? What was the OS? Wifi or data?
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    Kabam LyraKabam Lyra Posts: 2,936 ★★★
    Sephirothian_23 wrote: »
    I entered the normal rift for 10,000 while I had 15,000 and I didn’t finish because of work and I assumed I would still have 5000 left and I only had 900... please help kabam :Sephirothian is my in game name

    HI Sephirothian_23!

    Please reach out to support so they can help investigate how the shards were used on your account. You can reach them by going to the gear icon in game and clicking on "Support" under "Account."
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    Sephirothian_23Sephirothian_23 Posts: 5 ★
    IOS device on WiFi when I started then data at work
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    Sephirothian_23Sephirothian_23 Posts: 5 ★
    Thanks by the way
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