Donation glitch? [Under Investigation]

I had already donated 17K bc’s, donated 7K more & now my total is 7K. Closed out & reopened the game & it still says 7K. Anyone else having this issue?

Comments

JEbert

It happened to me just now too - lost 100k gold, 11.5k loyalty, and 30k battle chips....

iOS - newest update

Never happened before today

Shadykarikta

If you donation xy amount in one of the 3 donations then add to it it only registers the 2nd amount???

I.e. 100k gold then 30k gold it will only show you have paid 30k that week, frustrating more screenshots or making sure you donation fully in one go.

Salvy4

Same happened to me. Everytime i donate, resets it back to 2k BC

Scuebydue

So....we've asked members not to donate until they have the full amount for the week. That way there isn't the chance of the glitch nor someone faking it. While it's annoying as it's happened to me, this is the easiest solution.

DukeZman

There’s definitely a glitch. My brother who is in my alliance had his BC donations disappear.

BigDaddyJoe

Update @Kabam Miike ?

R4GE

Kabam Vydious wrote: »

Hey gang!

Letting you know we're still investigating this. We're really sorry it's been a continuous issue, we know how frustrating this can be to monitor.

4 days later now, any real info to share? No clue if someones meeting donation requirements

The_Savage_Ancient

This has to be sorted soon, it's very difficult for leadership to track.

AndyBaron7

So Iv had my alliance calling me out 3 times in 6 days for donations kabam that’s 400k gold 90k bc and 37500 loyalty paid to team in 6 days due to a glitch and me not wanting booting or to look like a liar lol. Please fix this it makes honest guys like me look bad when I say I’m not paying 4 times in 6 days lol

AndyBaron7

It took an hour argument. then some research as to if there is donation issue. And a fellow team member paying my 4th while I take the matter up with you guys lol. Just to stop some dude pressing kick and splitting me and me mate up. I’m not a greedy guy but game doesn’t pay that return in a week lol please fix this. Thanks

BXBombaz197

I don't know if this is isolated or not, but I had just recently donated gold and battle chips to the alliance. I wad unable to meet the full requirements at the time, so I did half of each that was required. When I got the rest of what was required, I donated the rest, however, the treasury is only showing what I'm donating, not the total of what I donated for the week.

AndyBaron7

Dude your not alone Iv been made to pay into my teams treasury or be kicked and made to look a liar when I say Iv paid 3 times in 6 days I’m not paying 4. Which sparks an argument cause 29 feel I’m trying to get out of paying. Kinda unfair when you donated all you have but only been there 6 days lol.

AndyBaron7

I pay and reboot then it’s somehow wiped I am now screen shotting every donation made with current time and date stamp lol

BigDaddyJoe

Any word on this @Kabam Miike @Kabam Vydious

Vegeta9000

Three weeks to fix a pretty simple issue, welp, guess we’re screenshotting part donations in the meantime.

BigDaddyJoe

Can we have a moderator address this pls

Kabam Vydious

Hey everyone!

I know it's been a moment since we've commented here, but I can assure you all that we're still looking into this matter. Any other videos and/or screenshots of this would be super appreciated. On top of that, device information as always does help us too.

Hammer300

iPhone 7 latest update.

Hammer300

My last three donations this week. This is a continuous problem that makes it hard to enforce donations. You need to fix this or make all the maps free. This is ridiculous and totally unfair.

BigDaddyJoe

iPhone7+ everything up to date

xoRIVALox

I happened to notice this today was wondering why I had 0 resources and felt like I was nonstop donating.

It posted my latest donation, it didn't tally up total donations

Stevie_Stars1

Just had 42k Battle Chips disappear after I tried to round it to 47k. Now my donation only shows 5k.... What the ??

haz

I had the same issue with my Battle chips. Already had 25224. Donated 4776 Battle chips and that replaced original amount instead of totaling up to my ally’s minimum 30000 Battle chip donation. Logged out and logged back in showed same amount donated 24 battle chips it’s showing 4800 Battle chips it should be 30,024 now. Please resolve. iPhone 7+. In game name haz_erdis1

SpiritOfVengeance

I dont care if there are other threads I need my donations to show back up my alliance doesnt fully believe my and some others finished the donations when we did until it reset after donating the rest!

BigDaddyJoe

@Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Loto @Kabam Zibiit can someone address this issue please. We have mentioned this bug for a couple weeks now and it’s a major issue with alliances. I don’t see what the problem is

unknown

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unknown

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Scuebydue

Or....don't have anyone donate until they have the full amount of each type needed. We do that without issue.

Tdog

Kabam: To allow a problem like this to persist is unacceptable. Why haven’t you made Maps 4-6 free until the issue is resolved?

iPhone 7plus/current version of iOS.

Kabam Vydious

BigDaddyJoe wrote: »

@Kabam Miike @Kabam Wolf @Kabam Vydious @Kabam Loto @Kabam Zibiit can someone address this issue please. We have mentioned this bug for a couple weeks now and it’s a major issue with alliances. I don’t see what the problem is

This has been addressed as being investigated.

Having said that, please note that continuously bumping a thread will not quicken our investigation of the issue. Once we have more information, we'll update everyone.