Loss of in-game progress

I was a level 30 and I lost my progress and got demoted to level 14. I only just made my kabam account, having relied on iCloud this whole time. Have any of you experienced something similar? If so, how do I recover my day?

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Kabam Lyra

Hi R777,

I'm sorry that you seem to have lost game progress. For help with account-related issues like these, you'll need to reach out to our support team so that they can investigate the issue for you. You can contact them in game by going to the gear icon then clicking "Support" under the account header.

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