I was wrongly banned

Good evening, I was banned for 168 hours and I've never used a hack or anything.
I always play, almost all day and I made some investments, I'm very sad about this situation.
I heard that it was because I used the android emulator, but it did not give me any advantage in the game. I only use it when my phone unloads the battery.
someone help me please.
My name in the game is kallahari~2

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